I’ve always been impressed with how easy it is to get around –without a car — in certain world cities. In places like Mexico City, the metro combined with a dizzying network of private micro-bus operators makes it easy to get anywhere. Transit of some sort is going where you want to go, when you want to go there. Because so few people have private cars, there is high passenger demand. In many cities, private owner-operators are able to offer transit service legally and easily. Market forces often work well in matching supply and demand.
For riders, taking transit can be exhilerating as well as efficient.
When I first visited Santiago, Chile in 1993, this was the case. A single-line metro ran through north-south down the middle of the metro area. Feeding it were thousands of pollution-spitting yellow vehicles that looked like post-apocalyptic school buses. They were run by thousands of private operators, competing for passengers and for who could reach bus stops and the metro station first. Horns blaring, un-muffled engines roaring they passed each other repeatedly, cutting each other off whenever possible. (There is a great description here at the blog Chile From Within.)
Although this system got people to work, school, and elsewhere effectively, to most residents and politicians it hardly seemed modern nor environmentally friendly. So a new public transit system was developed, built, and recently implemented.
Known as Transantiago, it has been a disaster, according to most reports. Over the past two years the city has phased in a new system of bus and metro routes. In theory the system sounds brilliant. With one pre-paid multi-fare card, people can ride the buses or metros, transferring between the two for free (or nearly free) with a smart system recognizing that they already paid a fare when they first entered the transit system. New environmentally friendly articulated buses and an expanded metro are significantly reducing pollution.
Great ideas, good technology, but there are some severe problems that never existed before. The commutes for some have jumped from 40 minutes to over two hours. Thousands of people can no longer get where they need to go, including to work. Many have had to change jobs. Indeed according to NPR (via Planetizen) 800 transit users are now suing the city in a class action suit, seeking $38,000 worth of damages each.
Moreover, the multi-fare card failed to work. The new buses also run on new routes, but most transit users were not informed of the route changes nor given enough information to figure out how to reach their destinations under the new system. The new transit system was designed to funnel people toward the metro, however the metro does not appear to have the capacity to handle the increased ridership resulting from fewer people reaching their destination by bus alone.
According to one rider, Alejandro Gonzales:
“When the trains get here, everybody rushes and people hit each other, shoving and pushing,” Gonzales said. “So you get to work all stressed out. You leave all stressed out. I’m just waiting for someone to hit me. I’ll hit them back.”
Certainly, the new Santiago system sounds more modern than the old. A more centrally-planned transit system resembles the typical approach taken in North American cities where a government organization designs routes and either operates transit themselves, or contracts out to only one or two private providers to offer the service.
However, in most North American cities you have to wait a long time for a bus and the metros don’t reach everywhere. Private automobile use allows the system to be highly inefficient — residents accept the fact that transit doesn’t work from many areas of the city. So, in choosing to live there they also know they need a car, or that their bus commute will be lengthy.
Although the old system in Santiago had severe flaws, it ultimately performed. The new one looks better, but does not.
There are some good lessons here: For less automobile-oriented places, a less on may be that the centrally-planned North American style transit system does not work. For North American cities, something to note is that allowing multiple private operators to offer transit when and where people need it seems to work — perhaps opening this level of private enterprise might get more people out of their cars?